Shipping policy
### PrepOra Delivery Policy
Last Updated: 26 September 2026
At PrepOra, we aim to process and dispatch all orders for our Mini Electric Food Chopper as quickly and carefully as possible. Please read our Delivery Policy before placing an order.
### 1\. Delivery Courier
PrepOra uses Aramex as its delivery service provider. Once your order has been packaged and handed over to Aramex, the courier will manage the delivery process.
Delivery times may vary depending on your location, courier operations, public holidays, weekends, weather conditions, and other circumstances outside our control.
### 2\. Delivery Times
Orders are generally processed before being handed over to the courier.
Delivery times may differ depending on the delivery address, order processing time, and the courier's schedule.
Estimated delivery times are provided as a guide only and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control.
PrepOra will make reasonable efforts to process and dispatch orders within the estimated timeframes communicated on our website.
### 3\. Order Tracking
Where tracking information is available, customers will receive tracking details to monitor the progress of their orders.
Customers are responsible for ensuring that someone is available to receive the parcel at the delivery address provided during checkout.
If you experience difficulties tracking your order, please contact PrepOra for assistance.
### 4\. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your name, contact number, street address, and any other required delivery details are correct before completing checkout.
Incorrect, incomplete, or outdated delivery information may result in delays, failed deliveries, or additional courier charges.
If you need to update your delivery information after placing an order, please contact PrepOra as soon as possible. Changes may not be possible once the order has been dispatched.
Any additional delivery charges arising from customer-provided incorrect information will be handled in accordance with applicable law.
### 5\. Lost or Delayed Parcels
PrepOra works with Aramex to facilitate the delivery of customer orders.
If your parcel is delayed, misplaced, or appears to be lost, please contact PrepOra so that we can assist with the relevant tracking information and, where appropriate, communicate with the courier.
Although courier-related delays may be outside our reasonable control, PrepOra will make reasonable efforts to assist customers in resolving delivery issues.
Nothing in this policy excludes or limits PrepOra's legal responsibilities to customers under applicable South African consumer protection laws.
### 6\. Delivery Issues
If your parcel experiences a delivery issue, customers are encouraged to use the tracking information provided to check the status of their shipment.
Delivery may be affected by circumstances such as:
* Courier delays or operational issues.
* Incorrect or incomplete delivery addresses.
* Public holidays and weekends.
* Severe weather conditions.
* Unforeseen circumstances affecting courier operations.
If your order has not arrived within the estimated delivery timeframe, please contact PrepOra with your order number and tracking details, where available.
We will make reasonable efforts to assist in investigating the matter and communicating with the courier.
### 7\. Delivery Acceptance and Damaged Parcels
Customers are encouraged to inspect their parcel upon delivery.
If the package appears visibly damaged, please document the condition of the parcel by taking photographs where possible and contact PrepOra as soon as reasonably possible.
If your Mini Electric Food Chopper arrives damaged, defective, or incorrect, please refer to our Return & Refund Policy for information about reporting the issue and available remedies.
PrepOra will handle such matters in accordance with applicable consumer protection laws.
### 8\. Delivery Responsibility
PrepOra takes reasonable care to ensure that orders are properly packaged and handed over to the courier.
While Aramex manages the delivery process after collection, PrepOra remains responsible for fulfilling its applicable legal obligations to customers.
Delivery times are estimates and may vary. PrepOra cannot guarantee exact delivery dates, but we will make reasonable efforts to assist with delivery-related enquiries and issues.
### 9\. Policy Agreement
By placing an order with PrepOra, customers acknowledge that they have read and understood this Delivery Policy.
Customers understand that Aramex is our delivery service provider and that delivery times may vary depending on courier operations and other circumstances.
This policy must be read together with our Terms of Service and Return & Refund Policy.
Nothing in this policy removes any rights or remedies available to customers under applicable South African law.