Terms of service

### PrepOra – Terms of Service

Last Updated: 26 September 2026

### OVERVIEW

Welcome to PrepOra! The terms “we”, “us” and “our” refer to PrepOra. PrepOra operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient shopping experience (the “Services”).

PrepOra is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information about your legal rights, product purchases, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy \[LINK TO PRIVACY POLICY\]. If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.

### SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence or that you have the necessary consent from a parent or legal guardian to use our Services.

To access or use our Services, including browsing our store or purchasing our Mini Electric Food Chopper, you may be asked to provide certain information, including your email address, billing information, payment details, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary rights to provide such information.

You are responsible for maintaining the security of your account credentials and for all activities conducted through your account.

You may not sell, transfer, assign, or license your account to another person without our prior written consent.

### SECTION 2 – OUR PRODUCTS

PrepOra makes every reasonable effort to display and describe its products accurately, including the Mini Electric Food Chopper and any accessories offered through our store.

Product images, colours, and appearances may vary slightly depending on your device, screen settings, lighting, and photography.

We aim to ensure that product descriptions, features, specifications, and other information are accurate. However, minor differences may occur.

Our Mini Electric Food Chopper is designed to assist with everyday food preparation. Customers should carefully review the product description, operating instructions, specifications, and safety information before purchasing or using the product.

We do not guarantee that every product will meet individual preferences or expectations.

Product descriptions, prices, and availability may be updated from time to time. We reserve the right to discontinue products or limit quantities offered, subject to applicable law and any existing obligations to customers.

Nothing in this section excludes any consumer rights relating to product quality, safety, or conformity that cannot legally be excluded.

### SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

PrepOra reserves the right to accept or decline an order where permitted by applicable law.

An order is considered accepted once payment has been successfully processed and we have confirmed the order, subject to any applicable legal requirements.

Please review your order carefully before submitting it, including the product selection, quantity, delivery address, and payment details.

Once an order has been processed or dispatched, cancellation requests may not be possible.

If we are unable to accept, modify, or fulfil an order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Purchases are subject to our Return & Refund Policy \[LINK TO RETURN & REFUND POLICY\], which forms part of these Terms.

You agree that purchases are intended for personal or household use unless otherwise agreed with PrepOra.

Nothing in this section limits any cancellation, refund, or other rights you may have under applicable consumer protection laws.

### SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

The price charged for a product will generally be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless expressly stated otherwise, additional charges such as shipping fees, applicable taxes, or other charges will be displayed during checkout where applicable.

Prices and promotions offered through our online store may differ from those offered by third-party retailers or other businesses.

PrepOra may offer promotions, discounts, and special offers from time to time. Such offers may be subject to separate terms and conditions.

You agree to provide accurate, current, and complete billing and payment information when placing an order.

You are responsible for ensuring that your payment method is valid and that you are authorised to use it.

By submitting payment details, you confirm that you are authorised to complete the transaction and agree to pay the applicable purchase price and any disclosed shipping charges or other fees.

All payments are subject to verification and approval by the relevant payment provider.

### SECTION 5 – SHIPPING AND DELIVERY

PrepOra aims to process and dispatch orders within the estimated timeframes communicated on our website.

All shipping and delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including courier delays, weather conditions, public holidays, customs processing, and other unforeseen circumstances.

We will make reasonable efforts to assist customers where delivery issues arise.

Customers are responsible for providing accurate and complete delivery information during checkout.

PrepOra is not responsible for delivery failures caused by incorrect or incomplete addresses provided by customers, subject to applicable law.

Risk of loss and responsibility for products will be determined in accordance with applicable law and the circumstances of delivery.

Nothing in this section excludes any rights or remedies available to customers under South African consumer protection laws.

### SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including trademarks, logos, text, product descriptions, photographs, graphics, videos, designs, and website layouts, is owned by PrepOra, its affiliates, or its licensors, or is used with permission.

Such content is protected by applicable intellectual property laws.

These Terms permit you to use our website for personal, non-commercial shopping purposes only.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit any content from our website without our prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you ownership of any intellectual property belonging to PrepOra, Shopify, or any third party.

PrepOra's name, logos, product names, designs, and slogans may be protected trademarks or other intellectual property.

You may not use PrepOra's intellectual property without prior written permission.

Shopify's name, logos, and other intellectual property remain the property of Shopify.

All third-party trademarks displayed on our website remain the property of their respective owners.

### SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to third-party tools, applications, or features that we do not own or directly control.

These tools may include payment services, analytics, customer support applications, and other Shopify-integrated features.

Third-party tools are provided subject to their own terms and conditions and privacy policies.

Where permitted by applicable law, PrepOra is not responsible for the operation or availability of third-party tools that are outside our reasonable control.

Your use of optional third-party tools is at your own discretion, and you should review the applicable terms before using them.

PrepOra may introduce new features, tools, or resources through its Services in the future. Any such features will also be subject to these Terms of Service unless otherwise stated.

### SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

These links are provided for convenience and informational purposes.

PrepOra does not control or guarantee the accuracy, reliability, security, or content of third-party websites.

If you access a third-party website through our Services, you do so at your own discretion and should review that website's terms and privacy policies.

PrepOra is not responsible for transactions, products, services, or content provided by third parties, except where liability cannot legally be excluded.

Questions or complaints regarding third-party products or services should generally be directed to the relevant third-party provider.

### SECTION 9 – RELATIONSHIP WITH SHOPIFY

PrepOra is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our store are made directly with PrepOra.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and PrepOra, including any injury, damage, or loss resulting from purchased products or services, except where applicable law provides otherwise.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising directly from transactions between you and PrepOra.

### SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is subject to our Privacy Policy, which can be viewed here:

\[LINK TO PREPORA PRIVACY POLICY\]

Certain personal information may also be subject to Shopify's Privacy Policy, available here:

Shopify Consumer Privacy Policy

By using our Services, you acknowledge that you have read our Privacy Policy.

Because our Services are hosted by Shopify, information you submit through our website may be transmitted to Shopify and third-party service providers, including providers located outside South Africa.

Such information may be processed to enable payment processing, order fulfilment, shipping, customer support, and website functionality.

Please refer to our Privacy Policy for further information about how PrepOra, Shopify, and our service providers collect, use, and protect personal information.

### SECTION 11 – FEEDBACK

If you submit or provide any reviews, suggestions, comments, ideas, or other feedback relating to PrepOra or our products (“Feedback”), you grant PrepOra a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute such Feedback for purposes relating to our business, marketing, and Services, subject to applicable law.

This licence does not transfer ownership of your Feedback to PrepOra.

You represent that any Feedback you provide is truthful, lawful, and does not infringe the rights of any third party.

You agree not to submit misleading reviews, fraudulent testimonials, unlawful content, or material that violates another person's intellectual property or privacy rights.

Where you receive compensation, incentives, or free products in exchange for a review, you agree to disclose such arrangements where required by applicable law.

PrepOra reserves the right to moderate or remove Feedback that is unlawful, misleading, abusive, fraudulent, or otherwise violates these Terms.

We are not responsible for opinions expressed by customers in reviews or other user-generated content.

### SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability.

PrepOra reserves the right to correct such errors and update information where necessary.

Where an error affects an order that has already been placed, we will take reasonable steps to notify the customer and resolve the matter in accordance with applicable law.

We may cancel or refuse an order affected by a genuine pricing, availability, or technical error where legally permitted.

Nothing in this section permits PrepOra to disregard any consumer rights or contractual obligations that apply to an accepted order.

### SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to use our website:

(a) For any unlawful, fraudulent, or malicious purpose.

(b) To violate applicable laws or regulations.

(d) To harass, abuse, threaten, or harm any person.

(e) To submit false, misleading, or fraudulent information.

(f) To transmit spam, unsolicited promotional material, or malicious content.

(g) To impersonate another person or business.

(h) To interfere with the operation, security, or availability of our Services.

You further agree not to:

(a) Upload or transmit viruses, malware, or other harmful code.

(b) Reproduce, copy, resell, or commercially exploit our website content without permission.

(d) Attempt to gain unauthorised access to our website, systems, or accounts.

(e) Use automated scraping tools, bots, or other automated systems to access our Services in violation of these Terms or applicable law.

(f) Circumvent security measures or access restrictions implemented on our website.

PrepOra reserves the right to suspend or restrict access to our Services where we reasonably believe that a user has violated these Terms, subject to applicable law.

### SECTION 14 – AGENTS

14.1 This section applies if you use, allow, enable, or cause an automated agent to access, use, or interact with our Services.

An “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of a person or entity.

14.2 Agents may not access, use, or interact with our Services where we have prohibited such access or requested that the Agent refrain from interacting with our Services.

14.3 PrepOra may implement technical measures to limit or control how Agents access or interact with our Services.

14.4 Agents accessing our Services must:

(i) Identify themselves accurately as automated agents in their requests.

(ii) Not conceal or misrepresent their automated nature.

(iii) Not impersonate human users or bypass measures intended to distinguish automated access from human activity.

(iv) Not circumvent technical restrictions or security measures designed to control automated access.

PrepOra reserves the right to restrict automated access where necessary to protect our website, customers, and business.

### SECTION 15 – TERMINATION

PrepOra may suspend or terminate your access to our Services where permitted by applicable law, including where you breach these Terms or engage in unlawful or fraudulent activity.

Termination of access does not affect any rights or obligations that arose before termination.

You remain responsible for any outstanding amounts lawfully due in connection with completed transactions.

The following sections will continue to apply after termination to the extent relevant: Intellectual Property, Feedback, Privacy Policy, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and any provisions that by their nature should survive termination.

### SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through our Services is intended for general informational purposes.

While PrepOra makes reasonable efforts to ensure that information is accurate and current, we do not guarantee that all website content will always be complete, accurate, or error-free.

Except as expressly provided by PrepOra or required by applicable law, our Services are provided on an “as available” basis.

To the extent permitted by applicable law, PrepOra does not guarantee that access to our website will always be uninterrupted, secure, or free from technical errors.

Product descriptions and information are provided to assist customers in making informed purchasing decisions.

Nothing in these Terms excludes or limits any warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law, including statutory rights relating to defective goods, product safety, and quality.

### SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PrepOra and its affiliates, employees, partners, contractors, and service providers will not be liable for indirect or consequential losses arising from the use of our Services where such liability may legally be excluded.

This may include certain losses relating to lost profits, lost revenue, business interruption, or loss of data, where permitted by law.

PrepOra is not responsible for losses caused by circumstances outside our reasonable control, subject to applicable legal obligations.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, intentional misconduct, or any liability that cannot legally be excluded or limited.

Nothing in this section limits your statutory consumer rights or remedies in relation to products purchased through our store.

### SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold PrepOra and its affiliates, employees, contractors, partners, and service providers harmless from third-party claims, losses, or liabilities arising directly from your unlawful use of our Services or your material breach of these Terms, to the extent permitted by applicable law.

This does not apply to losses caused by PrepOra's own unlawful conduct, negligence, or breach of its legal obligations.

PrepOra will make reasonable efforts to notify you of any relevant claim and may take appropriate steps to protect its legal interests.

Nothing in this section requires you to indemnify PrepOra for liability that cannot legally be transferred to you.

### SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion will be treated as severable from the remaining provisions.

The invalidity of any provision will not affect the validity or enforceability of the remaining provisions.

### SECTION 20 – WAIVER; ENTIRE AGREEMENT

If PrepOra does not exercise or enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other applicable policies published on our website, constitute the agreement governing your use of our Services.

These Terms supersede previous agreements or communications relating to the same subject matter, to the extent permitted by law.

Nothing in these Terms overrides any mandatory consumer rights or legal protections that apply to your purchase.

### SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without PrepOra's prior written consent, except where permitted by applicable law.

PrepOra ma### PrepOra – Terms of Service